Had to make a note of this. I don’t expect much when it comes to customer service from the PPC companies (Google, Yahoo Search Marketing, or MSN). I am talking about a new account here, not an account that has a large volume with a rep. I was very surprised to fill out a form at MSN and receive a phone number to reach a service rep who has been very helpful. I am waiting on an answer regarding an ad and the rep actually went out of her way to call me and let me know she was still waiting to hear.
A pleasant surprise. Now just get some quality volume and you guys will be in good shape.